Privacy Policy
Introduction
The intention of this policy is to clearly define how Alchemy Grani Marmo Pvt. Ltd. processes Personal Data for which it has responsibility.
“Personal Data” is defined under the General Data Protection Regulation (GDPR) 2016 and refers to any information that identifies an individual.
- When an individual provides personal data directly to Alchemy Grani Marmo Pvt. Ltd., we act as the Data Controller.
- When personal data is provided to us by another organisation acting as the Data Controller, we act as the Data Processor, handling the data under a legally binding contract.
The definitions of Data Controller and Data Processor follow GDPR 2016 standards.
Contact Details
Alchemy Grani Marmo Pvt. Ltd.
Bannerghatta main rd Koppa Gate, Bangalore, Karnataka, India- 560105
Email: sales@alchemygranimarmo.com
Phone: +91 9148 9820 71 | +91 97855 44172
Website: https://alchemygranimarmo.com/
Information We Collect
When you voluntarily send us an email, we keep a record of the correspondence to respond effectively.
We collect information when you:
- register on our website
- fill out a contact or inquiry form
You may be asked to provide:
- Name
- Email address
- Phone number
You may also browse our website anonymously.
If you submit your contact details, you consent to receiving calls, SMS, email, or WhatsApp communications regarding our products and offers, even if your number is registered under DND.
Why We Need Your Data
We require personal data to:
- supply products or services you request
- provide customer support and service updates
- meet legal and contractual obligations
- inform you about products or services that may interest you
- improve website experience and online services
Where required, we will request your consent before sending marketing communications or collecting website usage data.
How We Use and Protect Your Data
We are committed to protecting your personal data and ensuring it is:
- accessed only by authorised personnel
- accurate and retrievable
- retained only as long as necessary or legally required
Data Storage & Security
- Paper records are securely stored and shredded when no longer required.
- Electronic data is stored on secure servers and erased using recognised standards when no longer needed.
- We implement physical and digital security controls aligned with recognised standards such as ISO 27001, ADISA, and Cyber Essentials.
- Security measures are regularly reviewed and updated.
Access to your data is limited to authorised personnel and partners who require it to deliver services. All such parties are bound by confidentiality agreements.
Sharing with Third Parties
We may share your data with trusted partners who:
- support service delivery
- provide secure storage or disposal services
These parties receive data only after security assessments and under legally binding agreements.
We do not share your personal data with any third parties for their marketing.
Data Breach Procedures
If personal data is lost or accessed by unauthorised persons and this may affect your rights:
- you will be informed immediately
- the relevant data protection authority will be notified within 72 hours
If we process data on behalf of another Data Controller, we will notify them immediately and cooperate to inform affected individuals.
Your Rights
Under data protection regulations, you have the right to:
A) Request Access to Your Data
Email: sales@alchemygranimarmo.com
Please include:
- Full name & address
- Contact number
- Description of requested data
- Relevant dates or time period
B) Request Correction or Deletion
Contact us using the above details.
Note: Deletion may affect our ability to provide services.
C) Lodge a Complaint
Use the contact details above to raise concerns regarding data handling.
D) Withdraw Marketing Consent
Email: sales@alchemygranimarmo.com
We typically respond within 30 working days and do not charge for standard requests. If a request is complex and chargeable, we will inform you beforehand.
General Enquiries
For questions about this policy:
📧 sales@alchemygranimarmo.com
📞 +91 9148 9820 71 | +91 97855 44172
| Processing Activity | Personal Data Held | Retention Period | Reason |
|---|---|---|---|
| Supply of Products & Services | Name, phone numbers, address, email | 7 Years | Required to provide ordered products/services |
| Marketing (Legitimate Interest) | Name, email, job title, business name, contact history | Until opt-out | To provide relevant business information |
| Marketing (Consent) | Name, phone, address, email | Until consent withdrawn | You opted in to receive marketing |
| Website Browsing | IP address | 7 Years | Cookie & tracker consent |
| Credit/Debit Card Payments | Cardholder name & card details | Duration of transaction | Payment processing |
| Remote Support Services | Recorded activity during remote access | 30 Days | Security & service resolution |
| Repair Services | Device access credentials (if provided) | Duration of repair | Device testing & repair |
| IT Recycling/Data Disposal | BIOS password (if required) | Max 25 working days | Secure data erasure & disposal |